Refund policy

30-Day Money-Back Guarantee

We stand behind Smile+ and want you to feel confident trying it. If you’re not satisfied with your results, you may request a refund within 30 days of delivery.

To qualify for a refund, you must:

• Contact us within 30 days of receiving your order at hello@getsmileplus.com.
• Return all product tins (used and unused) to the address we provide. Customers are responsible for return shipping unless the return is due to our error.
• Provide clear before and after photos showing your results after using Smile+ as directed during the guarantee period.
• Include your order number or proof of purchase.

Once we receive and inspect your return and verify the required documentation, we’ll review your request. If approved, your refund will be issued to your original payment method.

Returns that do not include the returned tins, before-and-after photos, or proof of purchase may not be eligible for a refund.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your order is damaged, defective, or you receive the wrong item, contact us immediately at hello@getsmileplus.com. We’ll evaluate the issue and, if appropriate, replace the item or issue a refund at no additional cost to you.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason, in accordance with applicable law.

To exercise this right, the product must be returned in the condition required by applicable law, along with proof of purchase. This statutory right is separate from and in addition to our 30-Day Money-Back Guarantee.

If you have any questions about returns or refunds, please contact us at hello@getsmileplus.com.